Delivery & Tracking Policy

At Curvaso, we strive to provide a fast, reliable, and transparent shipping experience. We partner with top-tier courier networks to ensure your products arrive safely at your home or commercial layout.

1. Shipping Carriers & Coverage

To maintain premium transit metrics across the UK mainland, we fulfill and distribute our packages using trusted courier services:

• DPD UK: Typically used for our larger, premium, or heavy-duty structural shipments to ensure rapid, secure handling.
• Evri: Utilized for flexible, reliable standard parcel distributions directly to your doorstep.

2. Dispatch Timeline (1 Working Day)

We know how important rapid fulfillment is for your active play setups or home organization projects.

• All stock items are prepared for courier pickup and dispatched within 1 working day of your order placement.
• Orders placed over weekends or UK bank holidays will be processed on the following working day.

3. How to Track Your Order

Once your parcel leaves our storehouse facility, tracking information is generated instantly. You can find and monitor your tracking status through three easy channels:

Option 1: Your Customer Order Page

Log into your account on our website and navigate to your historical order grid. Your unique live tracking link will be appended directly to your order summary as soon as the item is dispatched.

Option 2: Automated Email Alerts

The moment your courier label is scanned, an automated dispatch notification containing your DPD or Evri tracking link will be sent straight to your registered email address.

Option 3: Direct Email Request

If you did not receive your tracking details or need assistance monitoring your shipment, you can request your details directly from our administration team.

4. Need Assistance?

If your tracked package faces unexpected logistics delays, or if you need to verify delivery coordinates, please reach out to us:

• Email Support: sales@curvaso.co.uk